FAQs

Where do you delivery to?

We currently deliver Australian wide. Please visit our shipping page for more information about our shipping and delivery options.

Do you offer free shipping?

Yes we do! Free shipping is available Australia wide on orders over $30. All multipacks and bundles include free shipping too.

Do you offer refunds?

Please visit our returns page for more information regarding our refunds and returns policy.

What do I need to add to my Pre-Mix Pack?

There is a detailed recipe on the back of each packet. You can add ingredients to suit your taste and health preferences. Recommended ingredients include:

  • Water & Honey, or
  • Water & Rice Syrup, or
  • Water & Dates, or
  • Coconut Oil & Rice Syrup, or
  • Coconut Oil & Dates

For more detail and additional options, please refer to our DIY Mix guide.

Where do you buy the extra ingredients?

All our additional ingredients are readily available from either your local supermarkets, green grocer or health food shop.

Why are the nutritional panels for the dry ingredients?

We have based our nutritional panels on the dry ingredients alone so you can add the content of your added ingredients to this to get the end values quickly and easily! 

The ingredients that you add to our pre-mix packs include a variety of options including butter, oil and dried fruit. Each of these products has a multitude of possible options and variations, each of which would alter and change the content of the nutritional panel.  

    How long do the Pre-Mix Packs last?

    Our products have a shelf life of 12 months from the date of manufacture.  

    Do you need to make all of the Pre-Mixed pack at one time? 

    Yes, we recommend that you use the entire packet.  

    How long do the products last once they are made? 

    Once made the product will last for up to 2 weeks in the fridge and up to 3 months in the freezer.

    Do you offer your products for wholesale?

    Please get in touch with our friendly team to discuss your requirements.